FAQ
Frequently Asked Questions
General Questions
What products do you sell?
We supply a wide range of water pumps and accessories, including:
- Pressure pumps
- Borehole pumps
- Centrifugal pumps
- Solar pumps
- Pool pumps
- Booster pumps
- Irrigation pumps
- Pump controllers and accessories
Do you deliver nationwide?
Yes, we deliver throughout South Africa using trusted courier services.
How long does delivery take?
Delivery usually takes:
- 2-4 working days for main cities
- 5–7 working days for outlying areas
Can I collect my order?
Yes, collection may be available depending on stock location. Please contact us before placing your order.
Do your pumps come with a warranty?
Yes, all pumps include manufacturer warranties. Warranty periods differ depending on the product and brand.
Ordering & Payments
Which payment methods do you accept?
We accept:
- EFT
- Secure online payments
- Instant EFT
Is online payment secure?
Yes, all online payments are processed through secure encrypted payment gateways.
Can I get a quotation before purchasing?
Yes, we can provide formal quotations for individuals, farms, businesses, and contractors.
Solar Pump FAQs
Are solar panels included with solar pump kits?
Unfortunately not but we will stipulate the correct panels and amount to use for your solar system, unless otherwise agreed upon.
How long do solar pumps last?
With proper installation and maintenance, quality solar pumps can last many years.
Can solar pumps fill water tanks?
Yes, solar pumps are commonly used for:
- JoJo tanks
- Reservoirs
- Irrigation storage
- Livestock watering systems
Contact & Support
How can I contact customer support?
You can contact us via:
- Phone
- Website contact form
Do you provide after-sales support?
Yes, we assist customers with technical support, troubleshooting, and product guidance after purchase.
Product Selection Questions
How do I choose the right water pump?
The correct pump depends on:
- Water source
- Required pressure
- Flow rate
- Vertical lift/head
- Application (home, irrigation, pool, solar, etc.)
Our team can assist you with pump sizing and recommendations.
What is the difference between a centrifugal pump and a pressure pump?
- Centrifugal pumps move large volumes of water efficiently.
- Pressure pumps increase water pressure for household or commercial use.
Which pump is best for boreholes?
Submersible borehole pumps are designed specifically for deep boreholes and underground water supply systems.
Do solar pumps work on cloudy days?
Yes, most solar pumps still operate in low sunlight conditions, although performance may be reduced.
Can I use a solar pump without electricity?
Yes, solar pumps operate directly from solar panels and are ideal for off-grid applications.
Technical Support
Can you help me size a pump?
Yes. Please go to pump sizing and fill in the questionnaire.
What maintenance does a water pump require?
Regular maintenance includes:
- Cleaning filters
- Checking seals and fittings
- Inspecting electrical connections
- Protecting the pump from dry running
Returns & Warranty
Can I return a pump if it is incorrect?
Yes, unused products in original packaging may be returned subject to the returns policy.
What happens if my pump is faulty?
If a product is faulty within warranty conditions, we will assist with inspection, repair, replacement, or manufacturer warranty claims. We work with an authorized repair workshop in all the major cities throughout South Africa to ensure fast and reliable support for our customers.
Does the warranty cover dry running or incorrect installation?
No. Damage caused by incorrect installation, dry running, misuse, or electrical faults is usually not covered.
Shipping Questions
How much does shipping cost?
All orders above R 1 800.00 includes shipping costs
If under this amount it will depend on the following:
- Product size and weight
- Delivery location
- Courier selected
Shipping costs are calculated at checkout.
Will I receive tracking information?
Yes, tracking details are sent once your order has been dispatched.
Need Help Finding the Right Pump?
Not sure which solution is best for your application? Answer a few quick questions and our team will help guide you to the right water pump for your needs.